This just started happening last night and continues.
All of my DP-based Roku channels no longer function. After the splash screen loads, the channel appears to be trying to load/display the videos (you see a ghosted version of the videos a few times) then only displays the Search and About options.
I’ve five different channels, all doing the same thing.
I’m using the Smart TV Wordpress plugin to generate the json feed. (And have been doing so for years.)
I’ve sent a message to Roku support. . .nothing back yet.
Same here. It started on Saturday for me. All our channels are down. Looks like Roku left us in the dirt even though we are supposed to have until Jan 2024 to convert.
We’d like to know more about the issue that you’re experiencing with the channels since they are not correctly loading. What device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV) Are you getting any error messages or error codes when trying to play content? What troubleshooting steps have you taken so far? In the meantime, please try to restart your modem and router, then the Roku device by going to settings, system, power, and system restart.
We look forward to hearing from you soon, and we will continue to assist you.
Devices - Roku Streaming Stick, Roku Streaming Stick+, Roku Express 4k
All- system upgraded / restarted
Restarted modem + router
Checked feed errors on Roku Developer, no errors, been refreshing the feed fine.
Doubled checked json syntax, no errors.
Happened to both of the Direct Publisher channels that I managed, at the same time since FRI/SAT.
You seem to have taken a ton of fantastic troubleshooting steps. No worries! We will be glad to assist you further. Please try the troubleshooting steps below:
Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
Restart your Roku device: Press home on your Roku remote, select settings, select a system, and system restart.
Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.
If the problem still persists, please let us know.
I’ve used one of the device to perform the procedure you outlined above, resulting in the same result, no change. Also to add, I’ve also added a “preview updates channel” from within the direct publisher page before, also same result, no change.
Same issue here. To add a little more context, I must have done a search on my channel before this issue. If I go into search, the result is there (even though NO content shows on the channel). When I click on the result, I can play from where I had left off or restart the video…and the video plays. Including the video to demonstrate.
You appear to have done an excellent job of troubleshooting. No worries! We will be happy to assist you further with this issue. Did you try to use an alternative wireless network like a mobile hotspot and see if that fixes the issue?
What it “acts like” is that Roku’s ingestion and processing system went completely down as far as users getting feed info when viewing channels goes. Every Direct Publisher channel is still listed as having been ingested perfectly fine though.
Agreed w/@jsonnentag. Other channels stream without an issue. The Network is not the problem
However…I went ahead & connected via mobile hotspot to a different ISP just so I could the question. That made no difference. I even tried restarting and relaunching the channel.
