Codec ACCC, H.264 (1920x1080) video can't play on Roku Express

Archived
1

On Roku Express,I played some video that only audios are getting but videos are not getting only black screen shows.I attache video links with this ticket please check once how it will not working.Issue is some of 1920x1080 videos can’t play on Roku Express.

Video that perfectly working - https://sycu-slidr.s3.us-east-2.amazonaws.com/videos/Ive_got_the_joy_down_in_my_heart__PRESCHOOL_1699138012768_1705385118049_1705402983701_1705403078425.mp4

https://sycu-slidr.s3.us-east-2.amazonaws.com/videos/Video2_MeasureUp_Elementary_GrowKids_1671467168262_1704885736712.mp4

Video that is not showing only audio get and shows black screen -
https://sycu-slidr.s3.us-east-2.amazonaws.com/videos/Love_Everybody_-_North_Point_Kids_1699142229328_1705327873275.mp4

https://sycu-slidr.s3.us-east-2.amazonaws.com/videos/Your_Love_For_Me__LifePoint_Kids_1699139531518_1705327786972.mp4

Please check attached videos and please give us feedback as soon as possible because we lost lots of things.I hope that Roku Community understand our issue and reach as soon as possible.

2

Can you repost the non-working URL? The formatting got wrapped and I can’t figure out the correct URL.

3

Please check I update the link

4

Which specific model of Roku Express are you testing with? There have been four major hardware versions since the original release in 2017 (see https://developer.roku.com/docs/specs/hardware.md)

I just tried with a Nemo (Roku Express 3930) and Roku Stream Tester (http://devtools.web.roku.com/stream_tester/html/) and was able to play all the links you provided.

5

Please check attached image link for roku express device details.

https://drive.google.com/file/d/1bC80KJihFAT0JzYAu6BwB5P40AzYSJzG/view?usp=sharing