Direct Publisher Channel Verified but on device no content shows

Please help! My new direct publisher channel verified correctly, and I can preview the channel. However, on my connected device the channel shows, but no content - only a search icon.

I would appreciate any advise.

Kind regards

If it is only a search icon, not with an “i” icon (for info), It may be part of a big new update bug. I think it will happen if you are outside of the US. Please contact https://partnersuccess.roku.com and submit a request.

Please note that you need to set proper categories in your feed or your control panel.

Thank you. My categories are correct - they show up on the preview function. Can I revert to an older firmware if there is an update bug outside the US?

I don’t think so. If you are updated you have been doomed forever :wink:

Contact them with partner success.

I’m having this same problem w/ a new channel.

IS your testing Roku using Firmware Ver 9.2? I think V9.1 is the problem.

hey..im having the same issue ..did u get it fixed

Please see my post: Bitten by the Test (Unpublished) channel bug. I think you are seeing symptoms of the same issue.

Roku does not do a good job of providing information to channel developers when they make a change that can affect workflow.