Issue with thumbnails on Direct Publisher

Archived
1

I’ve been working on a plugin to add a Direct Publisher compatible JSON feed to my Wordpress installation.

All is working great except I keep getting a thumbnail error:

8 items have error: Thumbnail could not be downloaded.

I’ve checked the sizes (800x450) and I can pull them up in my browser easily enough.

Any ideas?

2

Update… While playing around I noticed that if I use the “Preview” feature of Direct Publisher, the thumbnails are showing up properly. However the Feed Status is still reporting the error.

3

There is separate forum for this, for some reason - try posting in https://community.roku.com/t5/Roku-Direct-Publisher/bd-p/roku-direct-publisher

4

Oh, was not aware of a DP board… is this like the developer forum where we as questions about bugs and then check back daily for answers that never come?

5

Can I please get an answer? Everything is ready to go on a bunch of DP channels, but until I have an answer on this thumbnail issue, I can not proceed.

Clients are getting antsy… please… help…

6

I just checked a few images in your feed, and they’re all too small (540x405). Looks like they’re all the same image too…
http:/rovidxdev.wpengine.com/wp-content/uploads/2016/10/rcs-thumb.jpg

7

Sorry, just got sick of waiting for a response so I was testing some items out. Even with the proper dimensions, it still has the same error.

8

Spent last night working on this issue…

  1. Tried a second host to serve the images. Same response.
  2. Downloaded the image that Roku provides in their example and put it on my server. Same response.
  3. If I use the default thumbnail from Roku (Hosted on S3) it works fine.

I’m at a total loss as to what to do here. Any help would be greatly appreciated…

9

“RobSMS” wrote:
Spent last night working on this issue…

  1. Tried a second host to serve the images. Same response.
  2. Downloaded the image that Roku provides in their example and put it on my server. Same response.
  3. If I use the default thumbnail from Roku (Hosted on S3) it works fine.

I’m at a total loss as to what to do here. Any help would be greatly appreciated…

I don’t know if this is the issue, but in your example JSON, the thumbnail URLs aren’t valid… they have http:/ not http://.

10

I don’t know if this is the issue, but in your example JSON, the thumbnail URLs aren’t valid… they have http:/ not http://[/url].

Just fixed it, and nope still the same results. That was a glitch from me changing the images to HTTP from HTTPS, thinking that might be the problem.
I updated Test Movie #2 to use the default thumbnail provided in the example feed but still the same results.

8 items have error: Thumbnail could not be downloaded.

» Test Movie #8
» Test Movie #7
» Test Movie #6
» Test Movie #5
» Test Movie #4
» Test Movie #3
» Test Movie #2
» Test Movie #1