Issues working with LKQD ad servers/SpringServe

We have several ad partners using LKQD as their ad server, and we are using SpringServe to reduce latency for our viewers.

We are having fill issues because ROKU_ADS_TRACKING_ID is returning all zeroes. Any ideas what could cause that result?

What do you mean by “ROKU_ADS_TRACKING_ID is returning all zeroes”? Does it mean you paste the ad tag to web browser and see an empty xml?