Roku Billing and In-Channel Purchasing Error

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1

I am getting the following error popup on “channelStore.doOrder()” call

“We are unable to complete your purchase. Please update your Roku account to ensure you have a valid payment method on file.
You may update your Roku account at roku.com/account”

I am using the fakeServer(true) and included all xml files inside my project.

Why it is not working with fakeServer(true)?
Which file is missing the valid payment method?
Will the amount get deducted from my credit card even for fakeServer Purchase?
If it doesn’t deduct any amount from the payment method, then why it is forcing to update to the user for test the app?

2

I’m having the same issue does you solve it? If yes please help me. Thanks

3

Hi @abhishek ,

We’d actually recommend you enable Billing testing on your test channel, rather than using the fakeServer(true) method. the fakeServer(true) method was our recommended solution before we added the ability to enable your channel for billing testing. If you enable Billing testing and add yourself as a test user in the developer portal, you can be sure you won’t be charged for any transactions on your channel.

Please note you will still need to add a payment method to your Roku user account, even though the test transactions themselves will not charge your account.

Hope that helps!

4

Hi Roku Employee,

My channel is TVOD I have implemented requestPartnerOrder with confirmPartnerOrder, Enable billing testing got Transaction id from confirmPartnerOrder but when I check on Test User it shows “No transactions found.” against my testing id, do I have to implement doOrder also as my channel is TVOD? I’m following TVOD SAMPLE CHANNEL. Please help me out thanks in advance.

5

I have the same issue, if you know please let me know <3

6

Do you get “No transactions found” issue after transaction?

7

yes I am getting “no transaction found” after placing and completing order from test user account

8

I have enabled billing testing, but still it shows those 3 default options in getCatalog(), the first is Product1 the second is product2 and the third is “select this to simulate a failed purchase error”, here is the, seems it is a bug of Roku itself, Check out this conversation - https://community.roku.com/t5/Roku-Developer-Program/In-App-Purchase-in-Roku/m-p/1035017#M54190

demonstration - https://drive.google.com/file/d/12XHcuFT4Pfq7FWME317FIERXtsIw0rRT/view?usp=sharing

9

@surendra019 , is the Roku device you’re using for developing linked to the same Roku developer account that set “Billing testing”?

10

Actually, previously I was using another developer account in my Roku device, there it worked fine, but when I logged in with another email in the Roku device and added it as a test user, it doesn’t work. Another question, how does the Roku identify the sideloaded channel as the one which is configured in the official website while uploading, is there any I’d or something in the channel package?

11

could you please reply what does that mean.

12

@surendra019 , I’m not sure what you’re asking. Roku obviously knows what account a device is linked to and you have to use a device that’s linked to your developer account for “Billing Testing” to work.