Roku Videos not playing

Archived
1

Hey Everyone, I need some help. I looked through the forums and didn’t find anything that matched my exact issue.

I’m building a private channel and so I built a test channel using the sample “Videoplayer”. I got everything to work so far, except when I click on videos to play them, it goes buffer screen for a split second and then just goes back to the video page. I don’t receive any error.

I have a Roku 3
Version 5.1

Any thoughts or advice?

2

Can you provide the URL of one of the videos you are trying to play and the format that it’s in? Playback issues like this can have a variety of causes but it’s impossible to diagnose without a sample.

3

“RokuRobB” wrote:
Can you provide the URL of one of the videos you are trying to play and the format that it’s in? Playback issues like this can have a variety of causes but it’s impossible to diagnose without a sample.

Thanks for the response. I figured it out. It appeared the video encoding was wrong. We used the “Roku” export setting but when I changed it to MP4 it worked fine.

4

“cshurtz” wrote:

“RokuRobB” wrote:
Can you provide the URL of one of the videos you are trying to play and the format that it’s in? Playback issues like this can have a variety of causes but it’s impossible to diagnose without a sample.

Thanks for the response. I figured it out. It appeared the video encoding was wrong. We used the “Roku” export setting but when I changed it to MP4 it worked fine.

I think I am having the same issue.. How do you change export setting?

5

“maandazi” wrote:

“cshurtz” wrote:

“RokuRobB” wrote:
Can you provide the URL of one of the videos you are trying to play and the format that it’s in? Playback issues like this can have a variety of causes but it’s impossible to diagnose without a sample.

Thanks for the response. I figured it out. It appeared the video encoding was wrong. We used the “Roku” export setting but when I changed it to MP4 it worked fine.

I think I am having the same issue.. How do you change export setting?

When we exported the videos we just choose the MP4 option for exporting.