I’ve been trying to update our channel with a new splash image and background image. I’m able to upload the new images, and they show up fine in Direct Publisher’s preview, but I can’t get them to update on our Roku device.
I have tried twice now. Both times I also made other changes to our categories or layout at the same time that I updated the images. Both times the category and layout changes showed up on the Roku totally fine, but the new images will not show up. I have done several system updates on the Roku, I’ve restarted the device, and I even removed the channel and re-added it.
I also noticed that the channel version number isn’t changing on the Roku. In Direct Publisher the version number started out at 7, and is now at version 11. On our Roku, it still says version 7, even though some of the category and layout changes are there.
I thought maybe the changes just weren’t approved yet, but Direct Publisher says that my channel version 11 is published, and I received emails, stating that my changes have been published.
Anyone else having issues like this? Any ideas about how to get the images to update?
Just a thought, did you try renaming the image altogether. In otherwords, don’t call in logo.png again, or whatever. Try something like logo2.png or something. I know sometimes in web design there are issues with cache when its the same filename.
“Pasnow” wrote:
Just a thought, did you try renaming the image altogether. In otherwords, don’t call in logo.png again, or whatever. Try something like logo2.png or something. I know sometimes in web design there are issues with cache when its the same filename.
Good idea. I’ll give that a try.
My bad for assuming Roku would be smart enough to know that I uploaded a new image to their servers.
“mosafer” wrote:
Did you try it on one Roku device? I noticed that some devices dealing with updates differently.
Try with Roku 3, Roku TV, Roku premier and Stick.
I only have Roku 3 available. I do have two of those, though, so I’ll try taking a look on the second one.
“mwilcko” wrote:
Any solution? I have exact same issue. I am showing as having published version 20, but the Roku store shows version 15.
Sorry, I’ve been busy. Haven’t checked yet. I’ll try to remember to check it tonight.
“donp88” wrote:
What browser are you all using?
I’m using the latest Google Chrome on Windows 10.
Seems like anytime I make edits/updates to anything on Roku Dev. it doesn’t always take on Google Chrome, so I switched to using Mozilla Firefox and have a had better results.
If you have problems using Google Chrome, I suggest logging out and clearing your cache/cookies and then log back in and redo the changes.
Don’t always expect instant results either. Some changes update automatically and some take a little time before they show up. AND always, always use a test channel before publishing something live.
Another thing is to have other Devs test your channel for issues or changes to make sure it is not something going on with your device(s).
I would be happy to help test any channel or feed - Just IM me the info or shoot me an email at rokureadytv@gmail.com
“donp88” wrote:
Seems like anytime I make edits/updates to anything on Roku Dev. it doesn’t always take on Google Chrome, so I switched to using Mozilla Firefox and have a had better results.
If you have problems using Google Chrome, I suggest logging out and clearing your cache/cookies and then log back in and redo the changes.
I’ll give it a shot, but I highly doubt it’s a browser thing. My changes are very clearly saved on their end. I can completely log out, clear my cache, and/or log in from a different computer, and all of my changes are still there when I log back in. The only place that the changes aren’t showing up is on the Roku device.
“donp88” wrote:
Don’t always expect instant results either. Some changes update automatically and some take a little time before they show up. AND always, always use a test channel before publishing something live.
I definitely don’t expect instant results, but when I receive an actual email from Roku telling me that my changes have been published, I really shouldn’t expect to still be waiting for them to show up a couple weeks later.
Thanks for the offer to help test. I’ll check it on my second device, and then maybe bother you about it.
Direct Publisher is a great idea, but it really seems like it should have gone through a lot more testing before being released publicly.
I have tried it on my second Roku 3 device, but it’s still showing up with the old splash image. I’m going to go ahead and contact support. Hopefully they take less than the 6 months it took them last time I contacted them about a bug with Direct Publisher.
When I log into direct publisher, it says my latest published version is 16, but my installed version and the version that comes up in the channel store is 7.
