Unexpected app exit after a few hours

Archived
1

Hello Roku Community!
This issue started to occur on Roku OS 14.5. After 2 hours of streaming media, the app unexpectedly closes and goes to the home page. Automatic power saving and bandwidth saving are turned off, also the screensaver is disabled. The video starts every hour but video node is present all the time, which shouldn’t cause a timeout. Additionally, attaching the logs before exit:

05-09 02:18:17.823 [beacon.signal] |AppLaunchComplete ---------> Pending Render Pass
05-09 02:18:17.891 [beacon.signal] |AppLaunchComplete ---------> Duration(1685 ms)
<Component: roAssociativeArray> =
{
    date: "2025-05-09T02:18:19Z"
}
<Component: roAssociativeArray> =
{
    date: "2025-05-09T02:18:19Z"
    mediaId: 288501
Component: roAssociativeArray> =
{
    date: "2025-05-09T02:18:42Z"
    mediaId: 288855
}
05-09 04:28:16.567 [beacon.signal] |AppExitInitiate -----------> TimeBase(7801392 ms)
05-09 04:28:16.647 [bs.ndk.proc.exit] plugin=dev pid=2944 status=exit retval=2 user requested=1 process name='SdkLauncher' exit code=EXIT_USER_NAV
05-09 04:28:16.726 [beacon.header] ___________________________

Additionaly, “disableScreenSaver” field is set to “true” for Video Node. What am I missing? Is there a way to prevent this from happening while playing video?

2

The thing that jumps out is “user requested=1”. Any chance it’s something like a remote with a flaky button? Have you tried it on multiple devices?

3

I don’t think this is an issue, because I tested app on different devices (Stick+ and Ultra), and it worked properly on 14.1.

4

Tried to leave the remote without batteries, the problem is still there

5

Any resolution to this issue yet?

6

Still looking for a solution

7

An interesting fact is that AppExitInitiate is called before the video player state changes. I also checked if the buttons on the remote control are pressed, but no.

06-25 16:08:46.341 [beacon.signal] |AppExitInitiate -----------> TimeBase(7201165 ms)
onStateChanged
buffering
06-25 16:08:46.429 [bs.ndk.proc.exit] plugin=dev pid=13358 status=exit retval=2 user requested=1 process name='SdkLauncher' exit code=EXIT_USER_NAV
06-25 16:08:46.498 [beacon.header] __________________________________________
06-25 16:08:46.498 [beacon.report] |AppLaunchInitiate ---------> TimeBase(0 ms)
06-25 16:08:46.498 [beacon.report] |AppSplashInitiate ---------> TimeBase(11 ms)
06-25 16:08:46.498 [beacon.report] |AppSplashComplete ---------> Duration(952 ms)
06-25 16:08:46.498 [beacon.report] |AppExitInitiate -----------> TimeBase(7201165 ms)
06-25 16:08:46.498 [beacon.report] |AppExitComplete -----------> Duration(157 ms)
06-25 16:08:46.498 [beacon.footer] __________________________________________
8

SOLUTION: In my case, the issue was that the video was too short (duration ≤ 1 second).

9

As far as I can see, until OS 14.5, a duration of ≤ 1 second was sufficient to prevent Roku from timing out.