Direct publisher not loading 2022

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1

Hello - new here!

I’m trying to build a new channel, I have all the info and links but when loading the channel nothing shows apart from the search and about buttons.

Currently we are using the example json link and images.

Any help would be appreciated

2

Hello - thank you for your response!

I’m not sure what you mean by Video ID - we are using the sample file at the moment to see how this all works - i can the last updated date and time in the JSON file but I’m not sure if this is what you are talking about

3

right okay? but change it to what? - in the sample file provided by Roku there are 85 videos. so I need to change them one by one?

4

ive just opened our JSON file and there is no Video ID’s

{
  "providerName": "CMandT Productions",
  "language": "en-us",
  "rating": {
    "rating": "G",
    "ratingSource": "USA_PR"
  },
  "lastUpdated": "2022-10-12T12:19:00",
  "shortFormVideos": [
    {
      "longDescription": "The Roku content team recaps the past year in streaming and highlights key industry trends for the upcoming year.",
      "thumbnail": "https://image.roku.com/ZHZscHItMTc2/dev-summit-21-welcome.png",
      "releaseDate": "2022-10-12",
      "genres": [
        "educational"
      ],
      "tags": [
        "dev-summit-21"
      ],
      "id": "dev-summit-21-keynote-welcome-address",
      "shortDescription": "The Roku content team recaps the past year in streaming and highlights key industry trends for the upcoming year.",
      "title": "Keynote - Welcome address",
      "content": {
        "duration": 900,
        "videos": [
          {
            "videoType": "MP4",
            "url": "https://CMandT.b-cdn.net/Video%20Files/Part%201.mp4",
            "quality": "HD"
          }
        ],
        "language": "en-us",
        "rating": {
          "rating": "G",
          "ratingSource": "USA_PR"
        },
        "dateAdded": "2022-10-12T00:00:00Z"
      }
    },
  • this is a snip of what im working with
5

okay ill give that a try

6

hello - i tried changing the ID’s on a few but this still hasn’t worked - i have sent a request to roku.

thank you for your time

7

We’ve tried using the direct publisher feed sample directly (https://devtools.web.roku.com/samples/roku-developers-feed-v1-rdp.json) and even that gives the kiss of death screen. Is the platform dead?

8

I have the same problem. I opened a ticket with Roku Support weeks ago and never got any help.

I don’t understand why they say they support this capability when it obviously doesn’t work. Even the sample json feed they provide does not work. Is direct publisher dead? Are we supposed to use the sdk only? What is going on?

9

i dont know - it seams they are having a lot of issues

10

@roku can someone please get back to me on why this is happening - its been a few days now and nothing is working

11

Roku doesn’t read or respond to posts in here. You’re best bet is to take the sample feed, and trim it down to a 1 or 2 sample video feed using your own URLs for video & thumbnail. As someone else said, change ID to something like “001”.

The biggest issue you’ll likely run into is knowing when and when not to add a comma (generally it means more related info will follow, and no comma kinda means like full stop/onto the next subject). With that said tho, AFAIK DP still works as a whole. kinks & bugs, yeah there are some of those.

12

Thanks for the suggestion. I tried trimming down the Roku feed to one item, and testing different configurations on different channels. I got it to work on one channel, but when i tried the exact same json feed on a different channel, it did not work. Go figure.

Does anyone know if the version number on the “Preview and Publish” page has anything to do with it? How can I get this bumped up? I tried changing the ID’s on the json feed and clicking the “Refresh Now” button on the Feed Status. From what I can tell, that button does not do anything.

Anyways, am out of ideas. Any help would be appreciated.

13

I think it re-reads the feeds every 6 hours or so. So if you hit ‘Publish’, it may not update right away.

Not sure about one channel updating and not the other. Possibly it was related to the 6 hours, so if you wait a little longer. Tough to troubleshoot on a whim, but if ones working thats progress. Maybe resubmit the other and wait overnight.