JW Feed Suddenly Not Working!?

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1

I’ve been using JW for my Roku feed for a couple of years now…no problems. I added a video today like I usually would and suddenly have:

The feed format is invalid. We are unable to parse it.

I’ve tried re-uploading the newest video with a shorter filename…changing the title to remove the atypical character “|” (character above the forward slash. Still…feed won’t work. Feedbucket has no problem reading the feed.

https://content.jwplatform.com/feeds/bvnULZlM.rss [/size][/color]

[size=85]Can’t figure it out. Any help would be appreciated![/size]

2

Your feed file does not look like it conforms to Direct Publisher’s MRSS spec. You’ve got several tags that the spec will not recognize. Did you forget a flag/switch when exporting the feed file?

3

Thank you @Baradanikto,

I actually didn’t do anything new with the feed…just been using the one from my JWPlayer account since I created the channel. I’ve never had an issue before. This came up when I added the latest video.

4

I’ve had emails back and forth with JW on this issue and still haven’t found a resolution.

They’ve suggested I try using https://cdn.jwplayer.com/v2/playlists/bvnULZlM?format=legacyrss&poster_width=1920

It seems to contain the same info. I’m still not seeing a problem.

Anyone else having issues with JW feeds?

5

With no changes on my part to the feed, I plugged the feed format I had been using https://content.jwplatform.com/feeds/bvnULZlM.rss into an unpublished channel on my account. A few minutes later, it checked out. Went back to the published channel…and the feed shows working. I have no explanation. Maybe there was a problem on Roku’s end? Time lost, but it’s working!

6

The same issue is back. This recurring problem seems to be on Roku’s end. It self-corrected after days last time (explained above).

I added a new video to the channel last night…exact same type of thing I’ve been doing for years (just like when this problem came up a few months ago) and the channel now shows errors again!

1 item has an error: No valid items were found in the feed: validate09/18/2019 10:33AM
–>The error is 137060.pending.en99 items have error:

Thumbnail must be 16x9 aspect ratio, at least 800w x 450h, and either in JPG or PNG format.
–>ALL images are 16x9 and over 800w x 450h jpgs (and this error didn’t show until the latest upload)