My paid application IP Camera Viewer Pro, is telling existing customers to purchase the channel

Archived
1

I got several emails reporting this problem so I tried on all my Roku devices and is the same on all of them. I even tried to delete / reinstall the application, but even then, the problem is still there. When I try to start it, I get the message:

Channel inactive

This channel 'IP Camera Viewer - Pro' requires
purchase for activation. Select Purchase to visit the 
channel store to purchase this channel.

Clicking purchase takes me to the Channel store and from there the option is “Go to channel”.

Any ideas? Is Roku servers acting up?

2

I am also having this problem. Even if you try to repurchase the app, it still does not work.

3

I have the same problem! I purchased for the second time in in January 2021, and after an update last night (11-3-2021), it says the channel is ‘Inactive’ and I must purchase it again. Actually, this happened once before and after Roku refused to help, I purchased it again. Perhaps this app is only good for 11 months?

Dennis

4

Same issue. Purchase was made 02/22/2020

Channel page states $4.99 one time purchase:

https://www.rokuguide.com/channels/ip-camera-viewer-pro

5

Yes, I argued that it was permanent with Roku last year, but they refused to budge. So I purchased it again, $5.29 with tax on January 5, 2021, because I like the application. Eleven months later, Roku requires I purchase it again, for the third time. Two technical glitches or a scam?

Dennis

6

I see today that Roku has banned private channels, mostly porn. Perhaps that’s what happened to this application?

Dennis

7

My application is experiencing this issue as well. It is a one time purchase for $4.99.

I’ve had a handful of users email me encountering the same issue.

I’ve reached out to Partner Success and they’ve reported the issue internally. Waiting for them to quickly resolve it.

8

Same here. Got this message this morning. Originally purchased in April of last year. At $5 and change, I thought I’d go ahead and purchase again. My Roku account shows “purchased” again today, but I still get the same message!

9

I am also running into this…

Purchased on 12/09/2017 and ran into it today.

I need this to work as I have it installed in 5 resturants and this app is their view of the Buffets

10

Same results here.

The IP Camera Pro on Chromecast for GoogleTV app still works fine, just the Roku version seems to be screwed.

11

I have the same issue. I re-installed hoping I would not be charged again, but was. I contacted roku support who gave me a refund. Now I am waiting for the problem to be fixed. In the meantime, Basic works (split screen on startup) for me ok.

12

I’m pretty sure is a bug on Roku’s side. I reported the problem to the developer support, they said that they see the problem and forwarded it to the developers to fix it.

13

Same here, contacted Partner Success and they were able to reproduce the problem and opened a bug report with the Roku developers.

14

On my ROKU TV I’m running version 5.3 of the application which was updated on Aug 9th 2021.

I doubt a downgrade will fix the issue? Assuming even if you can downgrade.

15

The problem is on Roku’s servers. We’ll have to wait for them to fix the problem. I’m sure they are working right now on this problem, all the one time purchase applications are having the same issue.

16

Right now Device Support Team is forwarding me to the Account Management Team….who forwarded me to the Techincal Support. The person in Techincal Support was in a wind tunnel… I gave up and am hoping others on this thread have given the correct focus to ROKU to fix the issue.

17

According to u/e1ioan (user on Reddit), who is the developer:

"This problem seems to be affecting most “one time payment” applications on Roku’s platform.

Reported the problem to Roku and they are working on a fix."

He posted this about 2 hours ago.

www.reddit.com/r/Roku/comments/qmospo/psa_if_ip_camera_viewer_pro_stopped_working_and

18

Same issue, very annoying. I have had to purchase this “one time” application a few times, but totally not working now.

19

I’m also here, I started this thread :slight_smile:

20

Are you saying that you had this problem before? This is the first time I’ve heard that this happened.