Has anyone received their 2017 Q3 ad revenue payment? I haven’t and I’d say it’s pretty late. My original contract states payment within 45 days, but I know they’ve pushed that back to 60 for later contracts. Just wondering if anyone has heard anything.
-JT
Edit: I meant Q3; the quarter that ended September 30th. I edited my post.
I was just getting ready to post about this…
In August we launched an ad-supported channel that did really well. In fact, it did so well that we had to sign a custom deal with Vimeo because we were burning 30 times their allowed limit.
We assumed that our Ad payments would be out in October (like the subscription payments). When they didn’t show up we asked and were told:
Ad payments are made quarterly and sent out 60 days after the end of quarter for partners who reached the $100 minimum threshold. The payments for Q3 should go out around November 30th.
We get the daily impression report so I know they owe us well over the “$100 minimum” but the 30th came and went with no money. I contacted Partner Success (who is usually good with answers) and I got in response:
Regarding Ads: We have been integrating new systems, and are working hard to resolve payment delays. Our goal is to establish a system in which all payments are distributed with accuracy, and in a timely manner. Future questions about advertising revenue may be directed to **********.
There isn’t much we can do at this point, so we are exploring our options on how to proceed.
Add me to the list too.
I have had ads running since the beginning of Direct Publisher and still have seen no payment although I see plenty of evidence in my weekly report that I should be seeing some revenue kickbacks. I get the same runaround BS with every email I send, but does no good.
Until Roku can figure out how to pay out as described in their “contract”, I would avoid using it.
I’m just curious if their wallet was getting fatter with each ad that I served on my channel?
I’m glad to see I’m not alone. I’m willing to cut them a little slack. If they claim they are “integrating new systems”, then maybe things will improve. Believe me, it has gotten better, although I know nothing about the Direct Publisher stuff. My biggest beef all along has been that we developers are completely in the dark about the whole process. If they know the payments are going to be late, why not send out some emails or, at the very least, make a post here? I know not all developers would see it, but a lot would and they’ve made similar posts about other payment delays/issues in the past.
-JT
“renojim” wrote:
If they know the payments are going to be late, why not send out some emails or, at the very least, make a post here? I know not all developers would see it, but a lot would and they’ve made similar posts about other payment delays/issues in the past.
My thoughts as well. And the fact we have no idea of when these new systems will be implemented. If I have to wait a few weeks, so be it, but if I have to wait 6 months, that is way outside of our budget restraints. Had I known this was such a mess I would have kept focusing on the subscription model.
Same here. I got 2nd quarter but I’m still waiting for the 3rd one. I contacted Roku desk, got same answer and I’m still waiting…
I got a response today. Payments have cleared AP and should be out in the next few days (as long as you’re over the $100 minimum).
Has anyone’s come through yet?
may be next week. I got message from them
I received the notice of payment on Monday (12/18) and the money was in my bank account on Tuesday. Hopefully everyone else did as well.
-JT
Nothing for us yet. Just told our partners we would be shutting down our Ad Supported channels. Glad Roku is so professional… what a joke.
“rovidx_media” wrote:
Nothing for us yet. Just told our partners we would be shutting down our Ad Supported channels. Glad Roku is so professional… what a joke.
Same here. I’m so sorry for all the time and money we are spending on that.
Well, here it is 2018 with no answers, no money and our content partners are starting to get anxious. Roku, where is the damn money. Why is it taking so long to get an answer? Is this a scam cause it’s sure starting to feel like one!
“rovidx_media” wrote:
Well, here it is 2018 with no answers, no money and our content partners are starting to get anxious. Roku, where is the flower money. Why is it taking so long to get an answer? Is this a scam cause it’s sure starting to feel like one!
did you email partnerSuccess at roku.com about this?
what did they say?
They said 2 weeks ago that they were looking into it, but no response since then.
“rovidx_media” wrote:
They said 2 weeks ago that they were looking into it, but no response since then.
Follow-up to that one to keep it live, maybe every week or two. I don’t know the system, some tickets may get closed due to inactivity
I did get a response today and I still don’t have a clue as to what the problem is, but this delay is quickly killing off what little bit of money I have left. I hope the hell they get it straightened out before next week.
Just wanted to post an update here. I’ll let RokuCo explain things, but I was informed today that there was a mess up and should be paid soon. Hope that gives some of you some relief. Answers are coming 
We appreciate everyone’s patience and apologize for any delays in payment you may have experienced. Our review of open publisher accounts is now concluding, and publishers with payments owed to them are being contacted directly and paid. Future questions about advertising revenue and payouts may be directed to publisheradservices@roku.com.
