I have a channel that is stuck for “The service is still processing your feed. Please check back again for updated status.”
It has been more than 24 hours.
I have tried:
Roku Sample feed - https://devtools.web.roku.com/samples/roku-developers-feed-v1-rdp.json
WP Smart TV
JW Player
Nothing works, is it down again, does Roku have a system status page?
They were serious when they stated that they would “sunset” the DP by July 12th.
We had that happen and kept checking all day yesterday on the 12th. Turns out it eventually digested the feed and videos and we were able to submit for publishing giving a date after the 12th!
Our feed is still stuck. Tried to submit a new feed URL (figuring maybe an update would kick it into gear) and it says “JSON (SyntaxError: Unexpected token in JSON at position 0)”
So…yeah. It’s all broken. BOO!
We had a few clients go through this the past few days and it seems it’s not everyone going through this issue, some reporting back there feed status updated within 24 to 48 hour after submitted. Others still waiting to see what happens. Did your update yet?
Processing feeds has nothing to do with the end to creation of NEW CHANNELS on July 12.
While many of us know that the feed status has nothing to do with creating new channels, but it has to do with existing DP channels that people want to update and convert to SDK. I myself have a few channels that I would like to convert to SDK but since January the feed status on those channels updated and those channels say they are published but the feed staus show two results, 1) Preview of feed status digested 2) Feed status of published = old feed status. Next when you click to convert to SDK you get a message that those channels are being published and cannot convert to SDK but they are published already as there is a bug in the system! Anyone can click to create a new channel and create an SDK channel. The sunsetting started july 12th and no more DP channel creation is aloud! Existing channels good till Jan 2024 and we should be able to update the feeds!
Our JSON file we use for the feed stopped being updated in our channel sometime after July 10th. In the Feed URL Status screen, it STILL says “The service is still processing your feed. Please check back again for updated status.” for the Published Version.
The Preview Version (which is actually pointed at the exact same URL) said “items ingested successfully” every day…so I’m certain it’s not the JSON file that’s the issue.
If I go to the Feed URL screen and press “Save”, I still get told the same error I mentioned previously. “JSON (SyntaxError: Unexpected token in JSON at position 0)”
…so something is clearly messed up on their end.
Well if your feed is showing digested for the preview and show a number of videos digested with no error on that page then there maybe a possability to recheck the json feed for a missing charater or exc essive extra charater. Ie you like poist or message me and ill take a look at it!
I found w Roku this year that if the feed shows digested even for the preview then it should display all items from the feed preview even thou it might not be officially a published version/ I have that issue where I am tryinh to convert to SDK and the preview version is digested and videos display from the newe feed when viewing on device but when I try to convert I get the error that it beinf published and I cannot convert!
Update: I kept going into my DP channel and clicking to refresh the feed and nothing! So I ntried to go in and update a few items like support info and images and feed url and then refresh again, after a few days the preview updated and showed the digested videos.
Now I am in process to convert to sdk!
Thanks for the update. 1 of my 4 channels is in the same situation now. 3 of the channels actually have EXACTLY the same feed and 2 are being ingested perfectly fine. (3 channels with different names because Roku a few years ago STOPPED indexing anything but the channel names to make them “searchable” and able to be found in a search by people).
Anyway, the channel that doesn’t function right never updated and showed the modified Categories a few weeks ago so I was playing with it more during the last few days. Now practically everything has a mark beside it as having an update to be made except for the monetization (that’s still at “no” so hasn’t changed). It is now taking forever to ingest the feed. It has always ingested the feed perfectly fine before (or so it says and reports, even though a lot of things don’t show up in the categories that they ought to and they DO show up just fine in the duplicate channels using the same feed).
. . . Wait another day and then try modifying something else and see if it ever ingests I guess.
They whole setup seems like WAY too buggy and inconsistent a situation. . . .
First it was the feed not ingesting, then it moved to not able to submit for review. I keep getting the same message, I navigate elsewhere and then comeback and it shows not submitted.
I have been getting this message for over a week, it never submits.
Congratulations! Your channel has been scheduled for publishing and is under review.
Note: Any changes you make to the channel until it is published will automatically cancel the scheduled release.
I just emailed partner success with a loom video showing my issues, see my other thread!
They now see my errors and will republish for me!
I wrote to Partner Success. The first response (a day later) said, “Thank you for the information. I’ve filed a bug ticket and sent it over to our engineer team to troubleshoot.”
The second response (3 days after that) said, “Unforutnaltey, we are in the process of sunsetting Direct Publiser, so we are no longer able to provide support. Please review our blog for more information, including how to convert your Direct Publisher channel to SDK: https://blog.roku.com/developer/rdp-sunset If you’d like to continue developing your Direct Publisher channel until the final sunset date, please reach out to our Developer Community OR Direct Publisher Community as we are unable to provide further support.” (Spelling errors are theirs.)
What a bunch of BS. I was hoping to keep my channel online as Direct Publisher until the SDK conversion was complete…which would be a while since we’ve got other projects in the works at the moment. Now I’m thinking I might just pull the entire channel and not have any option on Roku and tell our fans we recommend Apple TV. (We’re a large podcast network with over half a million downloads each week.)
I am having the same issue. https://developer.roku.com/developer-channels/channels/edit/package/652492
Feed URL is ok but stuck in processing feed. This is an existing channel so should not have issues but who knows. Roku does not seem to support much
AFTER DOING A LOOM VIDEO SHOWING MY ISSUES Roku PARTNER SUCCESS has corrected my issue and allowed me to update to SDK
Can someone clarify, what is the “submission process”? I have my channel pretty much ready to submit (Thanks much Baradentiko for the software), Do I follow the steps in Section 4 of this: https://developer.roku.com/docs/direct-publisher/rdp-sdk-coversion-guide.md including generating the Key etc? Or do we have a different submission process?
submission process
Yes follow steps 4 through 9 in the: https://developer.roku.com/docs/direct-publisher/rdp-sdk-coversion-guide.md
You have to take the template package zip file from the software and sideload it. Then digitally sign it! Then download the encrypted package from your Roku Device and upload it to your Roku Developer Account!
Then Run the Static Analysis and Deep Link,
Once done submit for publishing!
Thanks much for that. I was able to follow along and get most of the tech work done. However, strangely I am stuck on step 7?
I don’t see “Package Upload” in my Developer Dashboard under ‘Preview & Publish’? Am I not seeing this, or in the wrong area of the ddashboard?!
On Step 7
Upload the channel package (.pkg) file that you created in the previous step. In the Developer Dashboard, click Preview and Publish at the top of the page, and then select Package Upload. Accept the default versioning and minimum firmware information, click Upload a Package, and then browse to and select the .pkg file for your channel, and then click Save.
Once you login to the developer dashboard go to my channels!
On my channels dashboard, you will see your channels listed on the left and in the center, it will tell you if your channel is a Direct Publisher channel or an SDK Channel! Click on Options next to the Gear Wheel and select to Convert to SDK!
If your Channel is listed as a Direct Publisher channel you need to click to convert to SDK!
Only Then can you Upload an SDK Encrypted Package file to convert your channel to SDK!
