I am a develoer and publisher on Roku,but I can not receive my revenue for two months

I am a developer and publisher on Roku platform for three years. here is an urgent problem to ask for your help. I changed my payment information from PayPal to Wire transfer, but now I do not receive revenue for January 2020 and February 2020. What is problem about this ? and is there something wrong about the new payment information ? Please tell me amd I need your help.

Email to partnersuccess@roku.com

I have send an email ,but there is no reply fo long time ~r

Sign up for an account at: https://partnersuccess.roku.com/hc/en-us

Leave there a message, they’ll answer you.

Hi Cafei, have you heard back from Partner Success on this yet? If not, please share the ticket number with me and I will raise it with the team.

No reply for for a long time, what is the ticket number,please ?