I’m almost at my wit’s end. This month’s PayPal payments were made around 10pm last night, with everything looking normal for the foreign currency payments. HOWEVER, tbe USD payments were made using PayPal MASS PAY by Roku and are way off, as in at least $3700 short. I don’t think we can keep operating with these constant glitches with the payment system and buggy dashboard.
We download our CVS files daily for each of our channels and then update the month’s Excel sheet accordingly. This is how we’re also able to detect when hundreds of transactions have been removed, but I won’t get into that in this topic. Today we’ll just blame it on a database glitch or something.
So each month we receive our regular USD payment for the main revenue and then a separate much smaller payment usually labeled as “Payment for August” which we believe are dues still owed for some reason.
Please check your PayPal payments and post whether or not anything is odd. I’m going to give a day before contacting Partner Success, but in my experience they won’t help.
Only received a small CAD payment and NO US pay…$0
Wrote them and they wrote back asking me to tell them what I thought I was owed and when I got the CAD pay etc. Sent screenshot of the CAD. Sure hope they find my US pay.
They normally have answered me promptly about problems so I hope they will help me.
The Roku team also has a forum bug that tries to force you to signing up again as a new user no matter what link you click… you have to clear your Roku site data to get around this bug to log into the forums again. It usually happens when I’m reporting financial bugs, but I digress.
What I did was insert all of my Payout reports for August into one Excel sheet, removed the EUR, GPB, and CAD entries since those PayPal payments were correct for me. I left the MXN, USD, BRL, and various other payouts that I assume Roku converts to USD for the books, but converted those currencies into USD which took a while by hand.
What Roku paid me was roughly 11% of what was owed in USD. I’m not sure that will help figure out any logic behind what they did. I really looks like their integration with PayPal Mass Pay flopped miserably and it could quite possibly be (in MY opinion) we’re getting USD revenue shares belonging to other developers, but the only basis for this opinion is that there’s no apparent mathematical factor involved. Again, I’m totally speculating.
I also demanded that Partner Success (Jen) elevate this to the highest level of management, while also attaching my consolidated payouts report in Excel format, EVEN THOUGH the same data is available to Partner Success already.
Do you mean they asked you what was owed in CAD, and when you told them, they then paid that amount? Your reply leaves some to the imagination of what you meant. And how can you send a screenshot of what’s owed? The payout reports are a nightmare spreadsheet dump to web format and the totals are not shown.
Well if this isn’t a shocker. Literally 2 minutes after sending my Excel report, the payments arrived. They probably had already issued them at the same time I was doing the work.
Post your experience here to help others get in contact with Partner Success and what to expect, etc.
I received a CAD payment. The US normally comes within a few minutes of the CAD. But, the US never came. I emailed partner success and received an email asking me to send any info I had and they asked in the email how much I thought I was owned.
I sent them a screenshot from my email that showed I had received the CAD payment.
Thank you for posting your updates. I hope they get it figured out and I get paid and not forgotten. I’m sure it’s a headache for the roku peeps that have to fix all of this stuff. Hopefully they won’t forget about me.
I like your idea on how to keep track of your daily transactions. I have a hard time deciphering some it and going to see what I can do about getting my daily reports downloaded.
I’m having the same issue from today’s payment. I’m about $3,000 short on USD. This happens every month and they will not return my emails. Today is Oct, 30, 2024. Last years taxes were even showing I made way more than deposits into my bank account.
I’ve notice hundreds of transactions disappearing from the logs though. Customer success does not respond after months. They close your account if you sue.
My USD was $99 bucks. They are literally scamming all their developers. Think of the money take off top and then scam off back end. This is a serious crime.
Did they ever correct your amount and pay you or did you have to eat it? $3,000 is a lot of money they shorted me this month and I won’t be able to pay my bills for licensing titles, streaming and storage services. This really put me in a huge bind.
I don’t even get a tax document anymore. Logs disappear like crazy but i have the originals. Partner success merges tickets that are unrelated and my inquiries go unanswered for months, literally. I’ve been a dev for awhile so I emailed actual Roku employees and they got pissed I did that and told me to wait and to stay in my lane.
If they paid me correctly it would be around $6,000 a month. I’m lucky to get half of that. I’ve been with them for the past 7 years. This started happening slowly around a year ago, a few hundred missing here and there. Now it’s close to a grand a month they short me. They never respond to my emails. I get an automated response saying it has been combined with the former ticket number. This is the biggest short I have ever gotten… $3,000. That’s a house payment and more. I’m serious sick to my stomach.
I’m so sorry. Hoping we get a USD mass pay correction. Sometimes payments come pretty late, I think it’s one person doing this so as long as they see the mistake before close of day maybe they’ll fix it.. hoping
ive been where you are, sorry. Try to float until they pay you again if you can. If it’s not today will most likely be next end of month.
