I have a roku channel for last few years. and i converted to direct publishing 2 years.
Channel was working fine till 27th april. Since then users are not able play any video. They can browser the channel. it shows all content thumbnail but when clicking on any thumbnail, nothing happens.
in dashboard, feed status is fine and no error.
Can someone suggest any way to debug this.
Note: when using search feature to find a video, then it plays.
That is weird & not sure I’ve heard about that before, but it sounds familiar. Try a forum search here for some of those keywords (Thumbnail, Search) and sort by date. See if anything occured in the last month or two.
Otherwise, try emailing partnersuccess@roku.com although, just a quick question, do you host your videos with Vimeo? In general, there’s been an off & on glitch with them, but it wasn’t related to that issue specifically from what I recall. Anyway, email partner success.
Have you made any recent changes to the channel? What service are you using for hosting? Are you using secure protocol (https) for the videos?
No change was made to channel.
2 weeks ago, I added french as supporting language in channel information, and since then it was fine.
Yes we are using Https to publish hls stream.
it looks some sort of subscription got added to the channel. after the 4th video, it shows a message saying “start subscription”.
anyone knows how to remove this. our channel is free to watch and there is no subscription involved.
DP does not support a subscription model. Did you build the channel with the sdk, or, DP? If sdk, you need to post in the other developers forum.
built with DP. There is no option on dashboard for subscription, though channel seems forcing it.
Change your Itemids to new ones. For example add a letter before current one (1234567 → R1234567) , make new jason with new name and let Roku digest, Publish and wait for at least 6 hours.
I have changed id for all assets and also updated the feed url. however there is no change in channel playback. there is still same message appear against every video saying “start subscription”
And roku developer/partner support is not providing any info.
anyone experiencing similar issue?
What do you mean Partner Success isn’t providing any info? Have they just not written you back as of yet? They tend to take a few days to respond, and don’t work weekends. It’s not ideal response time but it’s what they provide.
Anyway, definitely sounds like a Roku backend glitch, esp if you’re sure it’s a DP channel.
Hello
Thank you for response.
I need this to be resolved.
That is what I meant.
Thank you
Sorry if I can off as abrupt in my last post, I was just trying to ask if they didn’t respond at all (yet), or if their response wasn’t helpful. It’s completely bizarre a DP channel would mention subscription, would have to be a glitch. Although, one that makes me wonder if they’re looking to beta-testing PPV/Subscription models for DP. Would be interesting, ad revenue surely hasn’t been there for alot of channels.
They are still investigating and not sure what causing this.
Please advise.
We are losing all our viewers.
Friday (GMT) is an important day we must have this working otherwise we’ll lose yet more.
This started on the 27th April. Its now 7th May.
This is now a big priority.
Thank you
Any resolution? I noticed when using search option it gives two “Play” links in “See viewing options”, when there should only be one provider. Could it be a problem with the json for DP feed?
This still remains broken.
Roku need to fix the issue.
We have stripped our JSON back completely.
We have lost all our views.
PLEASE RESPOND ROKU AND FIX THE ISSUE YOU CREATED.
