Hi everyone,
I’m experiencing an issue on my new Roku 4K+ device where the player is not working and I cannot play certain videos. The error message displayed is:
“Video Error: -6 – Protected content license error.”
This happens consistently across multiple apps/content, and it seems to be related to DRM or content protection. I have already tried restarting the device and checking for updates, but the issue persists.
Interestingly, when I use an older Roku stick (model 3810X), the player works fine. However, on the newer Roku 4K+ device, I consistently encounter this issue. For reference, we are using Player Ready DRM.
Has anyone else experienced this problem on the new Roku 4K+ device? Are there any recommended solutions or troubleshooting steps to resolve this protected content license error?
Thank you in advance for your help and guidance!
